Privacy Policy

Introduction

Evowatt ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and customer portal.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Personal Information

We may collect the following personal information:

• Name, email address, phone number
• Postal address and property location
• Payment and billing information
• Energy usage and consumption data
• Solar system performance data
• Communication preferences

Technical Information

We automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Usage data and analytics
• Cookies and similar tracking technologies

System Data

For customers with installed systems:

• Solar panel and inverter performance metrics
• Energy generation and consumption data
• System alerts and diagnostic information
• Maintenance and service history

How We Use Your Information

We use your information for the following purposes:

• •Service Delivery: To provide, maintain, and improve our solar installation and monitoring services
• •Communication: To send you quotes, invoices, service updates, and important notifications
• •Support: To respond to your inquiries and provide customer support
• •System Monitoring: To track system performance and identify maintenance needs
• •Analytics: To analyze usage patterns and improve our services
• •Legal Compliance: To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We may share your information in the following circumstances:

• •Service Providers: With contractors, technicians, and suppliers who assist in delivering our services
• •Retailers: If you were referred by a retailer partner, we may share relevant project information with them
• •Legal Requirements: When required by law or to protect our legal rights
• •Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission using SSL/TLS protocols
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have the following rights:

• ✓Access: Request access to the personal information we hold about you
• ✓Correction: Request correction of inaccurate or incomplete information
• ✓Deletion: Request deletion of your personal information (subject to legal requirements)
• ✓Opt-out: Opt-out of marketing communications at any time
• ✓Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements
• Maintain system performance records and warranty information

Typically, we retain customer data for 7 years after the completion of services to comply with Australian tax and business record-keeping requirements.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for the portal to function properly
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling them may affect functionality.

Third-Party Services

Our services may integrate with third-party platforms, including:

• Email service providers (for sending communications)
• Cloud storage providers (for secure data storage)
• Payment processors (for processing transactions)
• Solar monitoring platforms (for system performance tracking)
• Analytics services (for usage insights)

These third parties have their own privacy policies. We encourage you to review them.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: